Commvault Cloud SaaS(formerly Metallic) Status Page
Identified - We are tracking reports of "Forbidden" errors during Office 365 backups caused by a recent Microsoft Exchange Online behavior change. This affects specific tenants and mailboxes using EWS.

Exchange Online jobs may show User Mailboxes reporting a Mailbox Status of:
Throttling from Exchange, Failed to process mailbox due to [The request failed. Forbidden]

Resolution:
Additional information and steps to resolve this can be found here, https://support.commvault.com/Article/Details/KA-191556

Apr 01, 2026 - 16:49 UTC
Web Portal Operational
UK South Operational
REST API Operational
East US2 Operational
Reports Operational
UK South Operational
Usage & Metering Operational
UK South Operational
Active Directory Operational
UK South Operational
Dynamics 365 Operational
UK South Operational
Database Operational
UK South Operational
Endpoint Operational
UK South Operational
File & Object Operational
UK South Operational
UK West Operational
Office 365 Operational
UK South Operational
Google Workspace Operational
Europe West 2 Operational
SalesForce Operational
UK South Operational
VM & Kubernetes Operational
UK South Operational
UK West Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 22, 2026

No incidents reported today.

May 21, 2026

No incidents reported.

May 20, 2026
Completed - The scheduled maintenance has been completed.
May 20, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 03:00 UTC
Scheduled - We will be doing quick maintenance to ensure the best experience for our customers.We will be back shortly and operations that were in progress will immediately resume.
May 17, 08:01 UTC
May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026
Completed - The scheduled maintenance has been completed.
May 13, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 03:00 UTC
Scheduled - We will be doing quick maintenance to ensure the best experience for our customers.We will be back shortly and operations that were in progress will immediately resume.
May 10, 08:02 UTC
May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.