Identified - We are tracking reports of "Forbidden" errors during Office 365 backups caused by a recent Microsoft Exchange Online behavior change. This affects specific tenants and mailboxes using EWS.
Exchange Online jobs may show User Mailboxes reporting a Mailbox Status of: Throttling from Exchange, Failed to process mailbox due to [The request failed. Forbidden]
Resolved -
This incident has been resolved.
Mar 31, 13:21 UTC
Monitoring -
The issue has been resolved. Jobs are running as expected and we are actively monitoring to ensure stability.
Mar 31, 04:51 UTC
Identified -
The issue has been identified and a fix is being implemented.
Mar 30, 14:20 UTC
Investigating -
We are currently experiencing degraded backup performance affecting Office 365 backup jobs. Our team is actively working to resolve the issue and restore normal operations as soon as possible. We appreciate your patience during this time.
Mar 30, 13:45 UTC
Completed -
The scheduled maintenance has been completed.
Mar 28, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 03:00 UTC
Scheduled -
We will be doing quick maintenance to ensure the best experience for our customers.We will be back shortly and operations that were in progress will immediately resume.
Mar 25, 08:02 UTC
Completed -
The scheduled maintenance has been completed.
Mar 21, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 03:00 UTC
Scheduled -
We will be doing quick maintenance to ensure the best experience for our customers.We will be back shortly and operations that were in progress will immediately resume.
Mar 18, 08:02 UTC